Refund policy
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible, the item must be unused, in the same condition you received it, with all original tags, protective wrapping and packaging intact. Flight bags and cases must be free of scuffs, marks or signs of use. You will need your order number or proof of purchase.
How to Start a Return
Email support@thannisaviators.com with your order number and the reason for the return. We will respond within one business day to authorise the return and confirm the details.
Once approved, returns are sent to our fulfilment centre:
Thannis Aviators LLC — Returns c/o eFulfillment Service, Inc., Returns Dept 807 Airport Access Road Traverse City, MI 49686 United States
Please do not ship anything back before contacting us. Items returned without an approved return request cannot be accepted or refunded, as our fulfilment centre cannot match them to an order.
Return Shipping Costs
Change-of-mind returns. If you are returning an item because it is not what you expected, is the wrong size, or you no longer need it, you are responsible for return shipping. We recommend a tracked service — we cannot refund items that do not reach us.
Our error. If an item arrives damaged, defective, or is not what you ordered, we cover return shipping in full and will send you a prepaid label. You will not be out of pocket.
Original outbound shipping charges are refunded only when the return is due to our error.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, contact us within 7 days at support@thannisaviators.com with photographs of the item and the packaging. We will arrange a replacement or a full refund including all shipping costs.
Items We Cannot Accept
- Items showing signs of use, wear or flight-deck use
- Items returned without original packaging or tags
- Items returned more than 30 days after delivery
- Gift cards
- Items marked as final sale at the time of purchase
Manufacturer Warranty
Our products are manufactured by Design 4 Pilots in Austria and Germany. Manufacturing defects that appear after the 30-day return window may be covered under the manufacturer's warranty. Contact us with your order number and a description of the fault and we will help you raise it with the manufacturer.
Refunds
Once your return arrives we will inspect it and email you to confirm whether the refund has been approved, normally within 2 business days of receipt.
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a further few days to post the funds to your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact support@thannisaviators.com.
Exchanges
The fastest way to get a different item is to return the one you have for a refund and place a new order. This avoids the wait while your return is in transit.
Cancellations
Orders can be cancelled at no cost any time before they ship. Email us as soon as possible — once a parcel is in transit it must be handled as a return.
Contact
For any question about a return, refund or order:
Email: support@thannisaviators.com Phone: (659) 333-5564
Returns address (do not ship here without prior authorisation) Thannis Aviators LLC — Returns c/o eFulfillment Service, Inc., Returns Dept 807 Airport Access Road Traverse City, MI 49686 United States
Returns are received Monday to Friday, excluding US public holidays.